Henry V Events

Onsite Staffing Services

When Microsoft needed onsite support for a 60-city regional event series, Henry V was ready with a nationwide team of experienced event professionals. Henry V proved they would create a beneficial and regarding experience for Microsoft presenters and its partners.

The Challenge:
Assisting Microsoft with project management and onsite concierge services in 60 cities...with 7 days notice.

The Solution:
Henry V tapped into its strong national network of event planners to get people on the road within days. Communications and logistics were coordinated by the Microsoft account team to keep everything on-time and on-budget. Services provided:

• Lightning-quick response and activation from the account team and field coordinates
• Smart and effective on-site concierge support
• Onsite logistical support for attendees (registration check-in, room set-up, catering confirmations, evaluation and event overview)
• Coordination with local venues and contacts to ensure all details are covered
• Immediate feedback on each event directly to Microsoft stakeholders

The Results:

• Attendee experience scores up dramatically from prior event series
• Exceptional customer service scores for all of Henry V's onsite staff
• Strong new relationships developed for future Microsoft events and its partners